Refund and Cancellation Policy

1. How to Cancel

Open the Stripe billing portal from “Manage subscription” in Settings. You can cancel anytime with no cancellation fee.

2. Cancellation Date and Access

The date you complete the process is the cancellation request date. Auto-renewal stops at the end of the current billing period, and your current paid plan remains available until then.

Deleting your account stops recurring billing immediately and ends access at that time.

3. Prorated Refunds

Because LiliCaX is a digital service, charges already paid are generally not refunded on a prorated basis when you cancel during a billing period.

4. Exceptional Refunds

We may issue a full or partial refund after review in the following cases:

Refunds are generally not provided solely for a change of mind, the user's device or network, use of materials without the required rights, or a result differing from personal expectations. This does not limit refunds required by law.

• ·A clear duplicate charge for the same subscription
• ·An incorrect charge that differs from the displayed price
• ·A charge caused by our system after cancellation was completed
• ·A material service failure attributable to us that made paid features effectively unavailable

5. How to Request a Refund

Contact support@lilicax.com or use the contact form within 14 days of the charge.

Include your account email, charge date, amount, and reason. Do not send a full card number or other sensitive payment information.

6. Review and Processing Time

We normally respond with the review result within 5 business days. If approved, we normally initiate the refund through Stripe within 5 business days after approval.

After initiation, the credit usually appears within 5–10 business days. The exact timing depends on the card issuer or financial institution.